Terms & Conditions

Check in and Departure Times

Check in is between 16.00 and 19.00. We request that guests give us an approximate time of arrival and let us know where possible if there are any changes. We ask that guests vacate the rooms by 10.30am on the day of departure.

Booking and Payment

By booking a room(s) at Spurwing Guest House, you are agreeing that you and all members of your party agree to and are bound by the Terms and Conditions. Your reservation is made with Spurwing Guest House and represents a legally binding contract between you and Spurwing Guest House.
A deposit equal to one night’s stay per room booked is required to guarantee a booking. Online booking with secure payment powered by Stripe is available using the Pay Now feature on our website. We accept Visa, Mastercard, American Express, ApplePay and GooglePay. We operate a minimum 2 night policy.

Cancellation Policy

A fourteen day notice of cancellation is required for a refund. If a cancellation occurs within fourteen days of arrival the deposit will not be refunded but we will offer to move your booking to a future date, subject to availability. We strongly advise that you have travel insurance to cover you if you need to cancel. In the event of a no show the full cost of the booking is charged.

Guest Rooms and Quiet Times

We kindly ask that takeaway food is not eaten in our guest rooms. To conserve energy, please turn off all lights and fans when you are not in the room, day or night. In the colder months, please turn the radiators down or off when not in the room. Please respect the hosts and other guests by observing the quiet times between the hours of 8pm and 7am.

Children

We accommodate children 6 years and over. A child aged 14 years and over is classed as an adult on our room rates.

Pets

We regret that we do not accommodate pets but by law we do accept assistance dogs. We have a friendly cat and we endeavour to keep her away from the guests. For this reason, the guest house may not be suitable for anyone with a severe cat allergy.

Circumstances Beyond Our Control (Force Majeure)

We cannot accept responsibility for unforeseen circumstances beyond our control. These include (but not limited to) adverse weather conditions, fire, riot, war, terrorist activity (or threat of such activity), industrial dispute, natural disaster, or injuries or death of an individual(s) through accidental circumstances unconnected with Spurwing Guest House.

Damage

We reserve the right to charge for any damage or loss caused by yourself or a member of your party for the replacement, cleaning or repair of the item(s) belonging to Spurwing Guest House, damaged either wilfully or because reasonable precautions have not been taken. By making a booking you are accepting responsibility for any damage or loss caused by yourself or a member of your party. Full payment for any such damage or loss must be paid to the provider upon demand.

Insurance

We do advise holiday insurance in case of the unexpected.

Parking and Bicycle Storage

There is free car parking available on the driveway, however we cannot accept any liability for any damage or theft to vehicles while parked within our grounds. Equally we can not accept any liability for any damage or theft to a bicycle stored in our locked garage.

Medical Conditions

Please let us know at the time of booking if you or any member of your party has a medical condition or disability which may affect your stay. If known we can make provision for the particular need(s) of the person, or advise you if we are unable to make such provision.

Lost Keys

On arrival, you will be given a key and front/side door key. It is your responsibility to ensure safety of your keys and key ring and return them at the end of your stay on check out. Loss of keys will be subject to a lost key charge of £20.

Non-Smoking Policy

Smoking indoors at Spurwing Guest House is strictly not permitted, including Electronic Cigarettes or vaporisers. A minimum penalty of £100 may be charged for smoking indoors at Spurwing Guest House. However smoking outdoors is permitted on the rear patio area, or if the weather does not allow this, the covered veranda at the front of the house. The lighting of candles in the guest rooms is not permitted.

Garden

Our back garden is to be enjoyed by all our guests. Please be aware that we have a fish pond. All children MUST be accompanied by an adult at all times when in the garden.

Covid-19

Please refer to the separate heading on Covid-19.