We take the protection of guests’ data very seriously and we are fully compliant with General Data Protection Regulations.
What information we collect about you
When a booking is made we collect the name, home address, telephone number and email address of the person making the booking.
How we use the information we hold on you
We will use your email address to send you confirmation of the booking and our digital Spurwing Guest Information Book. After your stay you will receive an automatic thank you email from our booking system. We will only use your telephone number to contact you for a deposit for your stay, if an item of your belongings has been left behind or for an emergency.
How is your data stored
All of the personal data you supply us, as part of the booking process, is stored securely on a third party system (Freetobook). We will not share your information with any third party unless there is a legal reason to do so.
We would love to stay in touch with you to send you information about Spurwing Guest House, local events or any last minute availability. We send a once monthly newsletter to people who agreed to their contact details be used for marketing purposes (Spurwing Guest House only) on the Guest Registration Form, filled and signed in on arrival. We use a secure third party marketing platform called Mailchimp to create and manage mailing lists and newsletters. Neither we nor Mailchimp will pass your details onto any third party.
We are required by law to collect information for all guests over the age of 16. We do this by asking you to complete a simple guest registration form on arrival. We collect guests’ name, nationality, signature and an option for contact details to be used for marketing purposes (Spurwing Guest House only). Non commonwealth guests are asked to provide additional information; their passport number, where it was issued and their next destination. We are required to keep these forms safely for a year and show them to a police officer if they request to see them. We will destroy these forms 12 months after your stay.
Access to your information
You have the right to request a copy of the information that we hold about you. If you would like a copy of this information please email us at firstname.lastname@example.org